Month: May 2017

PERSONALIZATION DOESN’T SOLVE THE REAL PROBLEM

1-to-1 personalization was nearing the end of the marketing hype cycle, when it suddenly morphed into something-something Artificial Intelligence. Regardless of how it is actually implemented, personalization is not the solution to publishing industry’s main problems: how to counter decreasing advertising CPMs and how to take back control of their audience from the platforms. At best, personalization can increase engagement of already engaged subscribers. As a solution, it’s got more in common with the “show more ads on the page” strategy for increasing revenue than it does with something that can actually change the course of publisher business models.

I expand on this in my contributor post at the Association of National Advertisers: The Truth Behind Personalization: Why It Doesn’t Solve Publishers’ Biggest Problem